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Do you have a question about a product, your order or our service? Contact us via phone or email, or through our Whatsapp service.

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Explore the collections

Pilot’s Watches

Portugieser

Portofino

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DISCOVER OUR SERVICES

With professional service and proper care, you can ensure a long lifespan for your watch and keep it in perfect condition. Find out more about the different types of service, how to care for your watch, which warranties apply and what benefits the My IWC customer care platform offers.

HOW TO ARRANGE A SERVICE

SEND YOUR WATCH

TO US

Request a complimentary shipping kit and send your timepiece directly to your local service centre.

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BRING YOUR WATCH

TO A STORE

Take your watch to an IWC boutique or authorised retail partner. Click here to find your closest location.

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CALCULATE YOUR

SERVICE PRICE

Our Service Price Calculator gives you an estimate of the expected cost for servicing your timepiece.

DISCOVER SERVICE FLOWS

HOW TO VIDEOS

Get advice on cleaning your watch, winding it correctly, operating complications, and much more.

HOW TO ADJUST YOUR 5-LINK METAL BRACELET

Discover how to adjust the bracelet size of your 5-Link metal bracelet.

HOW TO CORRECTLY WIND YOUR WATCH

Using the classic Portugieser Automatic and the sporty Pilot’s Watch Chronograph, Justin Hast explains in episode one of our “How To…” series the correct way to wind your watch and why you should take it off your wrist before doing so.

HOW TO SET THE PORTUGIESER PERPETUAL CALENDAR

The Portugieser Perpetual Calendar is so accurate, it will display the correct date, day, month and year - even leap years - for the next 577 years. And all of the displays can be adjusted through the crown. Learn how to keep your Portugieser Perpetual Calendar running smoothly for centuries.

HOW TO CARE FOR YOUR IWC LEATHER WATCH STRAP

Proper caring of your leather strap can evolve into a sensuous, tactile experience. In the fifth installment of our “How To…” series, watch enthusiast Justin Hast gives tips on how care for your strap with a little cream, a cloth and common sense.

HOW TO ADJUST YOUR 5-LINK METAL BRACELET

Discover how to adjust the bracelet size of your 5-Link metal bracelet.

HOW TO CORRECTLY WIND YOUR WATCH

Using the classic Portugieser Automatic and the sporty Pilot’s Watch Chronograph, Justin Hast explains in episode one of our “How To…” series the correct way to wind your watch and why you should take it off your wrist before doing so.

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