header.skiplinktext header.skiplinkmenu
Or choose another delivery location
Skip to main content

Watch Families

IWC IW389105 PILOT’S WATCH CHRONOGRAPH TOP GUN EDITION “LAKE TAHOE” with black dial, white ceramic case and white rubber strap

Pilot’s Watches

IWC IW503702 PORTUGIESER PERPETUAL CALENDAR with black dial, 18 ct Armor Gold® case and black leather strap

Portugieser

IWC IW344602 PORTOFINO PERPETUAL CALENDAR with white dial, 18 ct 5N gold case and blue calfskin strap

Portofino

IWC IW328901 INGENIEUR AUTOMATIC 40 with black dial, stainless steel case and Stainless steel bracelet

Ingenieur

IWC IW376806 AQUATIMER CHRONOGRAPH with blue dial, stainless steel case and blue rubber strap

Aquatimer

Titanium Watch shown from the side

All Watches

Special Collections
FAQ
Select Language:

Accessories

A set of 3 IWC Straps

Straps & Bracelets

IWC branded metal buckle

Buckles & Clasps

A watch box displaying an IWC Watch

Watch Boxes

More Accessories
FAQ
Select Language:

Service

Close up of hands repairing a watch dial

Service types

Watchmaker holding up a wristwatch and examining it

Service Price Calculator

Skilled hands holding a silver watch ring, utilizing a specialized tool to work on the timepiece's inner mechanics.

Care Advice

Close up of watch

Extend Your Warranty

Other Services
FAQ
Select Language:

Visit Us

Visit Us
Inside of an IWC Boutique

Find a Boutique

Person trying on a wristwatch

Book an Appointment

Inside of the museum

IWC Museum

Inspiration
About IWC
FAQ
Select Language:

IWC Schaffhausen

IWC Schaffhausen

Reset password

Please provide the email address you've registered with, and we will send you a link to reset your password.

IWC Schaffhausen

Reset Password

Type in a new password in the fields below to reset your password.

Your password must contain at least 10 characters and it must include lower case letters, upper case letters, numbers and special characters

Account

My Profile Address Book My Collection My Order Wish List Log out
Wishlist FAQ
Select Language:
    Wishlist FAQ
    Select Language:
      Wishlist FAQ
      Select Language:
        Wishlist FAQ
        Select Language:
          Wishlist FAQ
          Select Language:
            Contact IWC
            CLOSE

            Contact IWC

            Do you have a question about a product, your order or our service? Contact us via phone or email.

            Change location
            us, USD
            Selected Country
            Results
            All locations
            • Andorra, EUR
            • Australia, AUD
            • Austria, EUR
            • Angola, KZ
            • Armenia, EUR
            • Azerbaijan, EUR
            • Bahrain, BHD
            • Belgium, EUR
            • Brazil, BRL
            • Bulgaria, EUR
            • Belarus, BR
            • Cambodia, SGD
            • Canada, CAD
            • China, CNY
            • Croatia, EUR
            • Cyprus, EUR
            • Czech Republic, CZK
            • Denmark, DKK
            • Estonia, EUR
            • Finland, EUR
            • France, EUR
            • Germany, EUR
            • Gibraltar, EUR
            • Georgia, EUR
            • Greece, EUR
            • Hong Kong SAR, China, HKD
            • Hungary, EUR
            • Iceland, EUR
            • India, INR
            • Indonesia, EUR
            • Ireland, EUR
            • Israel, EUR
            • Italy, EUR
            • Japan, JPY
            • Jordan, JOD
            • Korea, KRW
            • Kuwait, KWD
            • Kazakhstan, EUR
            • Latvia, EUR
            • Lithuania, EUR
            • Luxembourg, EUR
            • Macau SAR, China, MOP
            • Malaysia, MYR
            • Mexico, MEX
            • Netherlands, EUR
            • Norway, NOK
            • New Zealand, NZD
            • Nigeria, EUR
            • Oman, OMR
            • Philippines, PHP
            • Poland, PLN
            • Portugal, EUR
            • Qatar, QAR
            • Rest Of The World
            • Romania, EUR
            • Russia, RUB
            • Saudi Arabia, SAR
            • Singapore, SGD
            • Slovakia, EUR
            • Slovenia, EUR
            • Spain, EUR
            • Sweden, SEK
            • Switzerland, CHF
            • South Africa, R
            • Serbia, EUR
            • Sri Lanka, AED
            • Taiwan, China, NT
            • Thailand, THB
            • Tunisia, EUR
            • Turkey, TRY
            • Ukraine, UAH
            • United Kingdom, GBP
            • USA - United States, USD
            • United Arab Emirates, AED
            • Vietnam, VND

            Unfortunately there is no matching location. Please double check your spelling or visit our international site below

            Shopping Bag
            CLOSE
            CLOSE

            IWC Schaffhausen

            We are experiencing technical difficulties with our online service requests. Please contact our concierge directly to care for your timepiece at 1-800-432-9330 or email us at concierge-usa@iwc.com.

            Close

             

             

             

            How does it work?

             

            1. Register your service online

            2. Send your timepiece with our Service Kit

            Person holding an envelope with 'IWC Schaffhausen' written on it

             

            Receive the Service Kit at home

             

            Easily assemble the shipping box

             

            Use the foam cylinder to place the watch

             

            Send your watch to IWC free of charge

            3. View and approve your cost estimate, and track the status of your request online

            4. Pay online upon service completion

            5. Your timepiece will be shipped back to you free of charge

             

            For more detailed Customer Service information, please refer to our Conditions of Service

             

             

             

            New service request

             

             

             

             

             

            View my service requests