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IWC Schaffhausen

Conditions of service

IWC Schaffhausen service repair

Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, United Kingdom

Last updated: 4th May 2021

IWC has its registered offices at Baumgartenstrasse 15, CH-8201 Schaffhausen, Switzerland (“IWC” and “we”, “us” and “our”).

 

These Conditions of Service apply to any repair services (the “Services”, and each such order a “Service Order”) that you may order from IWC:

 

  • using the website https://www.iwc.com/en and any associated mobile or digital applications that refer to these Conditions of Service (together, the “Platforms”)
  • by e-mail
  • by telephone via our IWC Customer Relations Center (the “Customer Relations Center”)

 

The Services/Service Order include the online ordering of repair services, the online approval of any cost estimates, the online tracking and the online payment (as made available to you on the Platforms and/or Customer Relations Center) for the order of a repair service that you may have made via our Platforms, e-mail or the Customer Relations Center (together the “Service Channels”).

 

IWC is an affiliate of Richemont International SA, which owns and edits the Platforms pursuant to the Terms of Use, and which is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing a Service Order, you agree to be bound by the Terms of Use and Privacy Policy, the terms of which are incorporated into these Conditions of Service.

 

Please read these Conditions of Service carefully. These Conditions of Service are applicable to any Service Order ordered through the Service Channels that you validate and accept online through the Platforms, by e-mail or that the Customer Relations Center validates and accepts online on your behalf. Please note that before placing an order for the Services, you will be asked to agree to these Conditions of Service. If you do not agree to these Conditions of Service, then you will not be able to order any Services. Service Orders placed through boutiques or third parties (such as authorised retailers) are not subject to these Conditions of Service.

Last updated: 4th May 2021

Contact us

 

If you have any questions or comments about these Conditions of Service, or matters generally (including any complaints), please contact our Customer Relations Center.

 

  • Austria +43 0800 298 806
  • Belgium +32 42 71 03 10
  • Denmark +31 207 110 868
  • Finland +31 207 110 868
  • France +33 1 58 18 14 98
  • Germany +49 89 559 84 210
  • Ireland +44 845337 1868
  • Italy +39 02 360 11868
  • Luxemburg +32 42 71 03 10
  • Netherlands +31 207 110 868
  • Portugal +41 52 235 73 63
  • Spain +34 914191868
  • Sweden +46 85 06 92 140
  • United Kingdom +44 845337 1868

 

concierge.europe@iwc.com


Model Retraction Form

 

To IWC, Customer Relations Center, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam

 

 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of service of the following goods (*)/for the provision of the following service (*),

 

  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

 

 

(*) Delete as appropriate