IWC Schaffhausen
CONDITIONS OF SALE
IWC SCHAFFHAUSEN
SWISS E-BOUTIQUE & CUSTOMER RELATIONS CENTER
Last updated: September 2023
We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.
Previous versions
These Conditions of Sale apply to any sales of IWC products or services that you may order from our Selling Entity (as defined below):
(a) at a distance by either:
i. e-mail or phone at a distance from the relevant retail boutique of IWC; or
ii. an event outside of the relevant retail boutique of IWC, using Pay-by-Link or other digital in-store applications (“Remote IWC Boutique”); or
(b) at the relevant retail boutique of IWC using Pay-by-Link or other digital in-store applications (“Physical IWC Boutique”),
(together the “IWC Boutique”).
The selling entity, that will sell the products to you, will depend on the location of the relevant boutique making the sale as set out below (the “Selling Entity”, “IWC”, "we", "us" and "our"):
For Remote Maison Boutique(s):
For boutiques located in the United Kingdom: Richemont UK Limited, has its registered offices at 15 Hill Street, London W1J 5QT, UK (the “Selling Entity”, “IWC”, "we", "us" and "our"). Our VAT number is GB 238 5603 54.
For boutiques located in France: Societe Cartier has its registered offices at 10 Cité du Retiro, 75008, Paris, France (the “Selling Entity”, “IWC”, "we", "us" and "our"). Our VAT number is TVA CEE FR 36 775 658 859.
For boutiques located in Germany: Richemont Northern Europe GmbH has its registered offices at Landsberger Str. 302-306, 80687 Munich, Germany (the “Selling Entity”, “IWC”, "we", "us" and "our"). Our VAT number is DE 129 311 406.
For boutiques located in Switzerland: Richemont Suisse S.A. has its registered offices at 9, route des Biches, 1752 Villars-sur-Glâne, Switzerland (the “Selling Entity”, “IWC”, "we", "us" and "our"). Our VAT number is CHE-102.738.465.
For boutiques located in Italy: Richemont Italia S.p.A. has its registered offices at Via Benigno Crespi 26, 20159, Milan, Italy (the “Selling Entity”, “IWC”, "we", "us" and "our"). Our VAT number is IT01649000153.
For boutiques located in the Netherlands: RLG Europe B.V. has its registered offices at Herengracht 436, 1017 BZ, Amsterdam, Netherlands (the “Selling Entity”, “IWC”, "we", "us" and "our"). Our VAT number is NL001468583B01.
For boutiques located in Luxembourg: Richemont International Holding S.A. has its registered offices at 35 boulevard Prince Henri, L-1724, Luxembourg (the “Selling Entity”, “IWC”, "we", "us" and "our"). Our VAT number is 19972209115.
For boutiques located in Belgium: RLG Europe (Belgium Branch) has its registered offices at Waterloolaan 54, 1000 Brussel, Belgium (the “Selling Entity”, “IWC”, "we", "us" and "our"). Our VAT number is BE0875624542.
For boutiques located in Sweden: RLG Europe B.V. Sweden Filial has its registered offices at Smalandsgatan 10, 111 46, Stockholm, Sweden (the “Selling Entity”, “IWC”, "we", "us" and "our"). Our VAT number is SE516411164201.
For boutiques located in Denmark: RLG Denmark filial af RLG Europe B.V., Holland has its registered offices at Østergade 3, Copenhagen, Denmark. 1100 (the “Selling Entity”, “IWC”, "we", "us" and "our"). Our VAT number is DK40018638.
For boutiques located in Austria: Richemont Northern Europe GmbH – Austria Branch has its registered offices at Kohlmarkt 1, 1010, Wien, Austria (the “Selling Entity”, “IWC”, "we", "us" and "our"). Our VAT number is ATU44737308.
For boutiques located in the Czech Replublic: Richemont Northern Europe GmbH, organizační složka has its registered offices at Praha 1, Staré Město, Pařížská 934/2, PSČ 11000, Prague, Czech Republic (the “Selling Entity”, “IWC”, "we", "us" and "our"). Our VAT number is CZ24761435.
For other Remote IWC Boutique sales with delivery to addresses in other countries within the EU that we ship to in accordance with our Shipping Policy: RLG Europe BV, Amsterdam (NL), Swiss Branch, Villars-sur-Glâne, has its registered offices at 9 Route des Biches, CH-1752 Villars-sur-Glâne 2, Switzerland. Our VAT number is CHE-114.784.839.
For Physical IWC Boutiques:
When ordering at the relevant retail boutique of the IWC, the Selling Entity will be the same as the invoicing entity that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).
In addition, our information collection practices and the ways in which we may use and protect that information, are further set out in our Privacy Policy. Persons wishing to use the IWC Boutique will also be deemed, by virtue of such use, to have agreed to be bound by the Privacy Policy, which are incorporated into these Conditions of Sale by reference (and are available here: Privacy Policy). By placing an order, you agree to be bound by the Privacy Policy, the terms of which are incorporated into these Conditions of Sale.
Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the IWC Boutique. Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the IWC Boutique. Please note that if your sale is concluded in the Physical IWC Boutique using Pay-by-Link or other digital in-store applications, additional consumer rights applicable to distance sales such as the right to withdraw set out in the Returns and Exchanges section below will not apply.
All other sales concluded in person through usual physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.
We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on request. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.
Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the IWC Boutique, may order products through the IWC Boutique. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.
By placing an order through the IWC Boutique, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.
All orders placed through the IWC Boutique are subject to availability and acceptance of such orders by us. The IWC Boutique can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.
Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.
For purchases where the Selling Entity is located in France : In accordance with article L.223-2 of the Consumer Code, we inform you that you are entitled to subscribe to the “Bloctel” list of opposition to canvassing, a practice to which IWC has no recourse. For more information, please refer to the Privacy Policy.
Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the IWC Boutique as requested.
We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.
In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).
For orders being placed through the IWC Boutique, the IWC Sales Associate will walk you through the steps above and verbally ask you to confirm the details of your order.
We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.
All prices quoted by the IWC Boutique include sales taxes/VAT but exclude shipping costs and other taxes unless otherwise stated.
The applicable currency will be updated based on the shipping destination after you provide us with the delivery address before you place your order. You should check updated prices and currency carefully.
Sales, use or other taxes will vary based on the location to which products are being shipped.
Shipping costs, if any, are described in the Shipping Policy below or by the IWC Boutique. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.
We may offer a VAT refund mechanism if you decide to have the products delivered in certain countries of the European Union and, no longer than thirty (30) days afterwards, export them outside the European Union upon certain conditions. Such mechanism will not be available to European Economic Area customers. For details, please contact our Client Relations Center or IWC Boutique.
We may offer a VAT refund mechanism if you decide to have the products delivered in Switzerland and, no longer than thirty (30) days afterwards, export them outside Switzerland upon certain conditions. For details, please refer to our FAQs section or contact our Client Relations Center.
We reserve the right to modify prices and delivery costs at any time without prior notice.
We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the IWC Boutique. However, it is always possible that, despite our reasonable efforts, some of the products offered through our IWC Boutique or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.
Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order.
We accept the methods of payment identified as part of the order process via the IWC Boutique. Depending upon the means of payment, we may require additional information, including specific forms of identification.
Where we offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment, the prepayment will be taken immediately following the placement of your order. Where we offer partial prepayment as an advance payment method then, due to the nature of the products, the partial prepayment will represent a minimum of 30% of the retail cost of the product. We will reserve your product for a maximum of three (3) months from the date of payment, or for any such longer period that may be communicated to you for special cases (including but not limited to personalized, bespoke, unique or limited edition products etc.), after which we reserve the right to sell the reserved product. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including for example any right of withdrawal and/or refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the prepayment without undue delay.
When ordering using our Pay-by-Link process, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the IWC Boutique your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.
Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.
Once you have made your choice and your order has been placed through the IWC Boutique, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order. If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the IWC Boutique promptly.
These Conditions of Sale will be provided to you when we acknowledge your order.
We only accept orders for delivery to the country or countries that are identified during the Order Process. Please note that we do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes. For further information, please contact the IWC Boutique.
Boutique pick-up may be offered, free of charge, to certain locations. Please call the IWC Boutique for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique.
If you order several products, we will ship the order only once all products are available (there will be no partial shipments, unless otherwise communicated to you).
Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.
We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.
When ordering through the IWC Boutique, you may be able to choose a specific delivery date as available on the IWC Boutique. Any such specific delivery date remains subject to our confirmation.
If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the IWC Boutique to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.
In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.
When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.
We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by IWC and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please call the IWC Boutique for more information.
When ordering products via the IWC Boutique, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).
(a) Right to Cancel
Where your sale has concluded through the Remote IWC Boutique, you have the right to cancel the contract created by our written order confirmation without giving any reason fourteen (14) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order. If you are a customer based in the European Union or the European Economic Area and have made a purchase via the IWC Boutique, this is considered to be your statutory right to withdraw from the contract. To meet the withdrawal deadline, it is sufficient for you to withdraw before the withdrawal period has expired.
To cancel the contract and return your product(s), you can contact our IWC Boutique and follow the instructions that will be given to you, or you can send us in writing an unequivocal statement such as a letter or e-mail to: IWC Schaffhausen, Richemont UK Ltd., Walmar House, 296 Regent Street, London, W1B 3AP, United Kingdom, or concierge.europe@iwc.com. Alternatively, you may cancel using the Model Cancellation Form (see bottom of the page), but it is not obligatory.
(b) Return Process
To return a product to a IWC retail boutique, please call the IWC Boutique for details of their returns process (first to confirm the appointment with your selected IWC retail boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.
You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by us will be eligible for a refund or exchange. If you decide to use a different logistics partner than the one provided by us, the risk of loss or damage to the product during transit shall remain with you until the product is in our possession.
(c) Condition of Returned Products
We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original IWC box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
If you have received free items as part of your order, they must be returned with the products.
All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.
Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.
(d) Products you cannot return or exchange
Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.
(e) Refunds
You may return a product purchased through the IWC Boutique for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.
[This section is not applicable where the Selling Entity is located in Spain:] Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the IWC Boutique to discuss your options. If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the IWC Boutique. Initial shipping charges will be refunded, except where you had originally opted for a non-standard delivery, in which cases the supplemental costs will be non-refundable.
(f) Exchanges
You may return a product purchased through the IWC Boutique for exchange with another IWC product, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.
In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.
Boutique merchandise credits can only be applied to products purchased in the IWC Boutique. Only the buyer of the returned product will be entitled to receive a refund of the price difference.
If a product is returned for exchange with a more expensive product, you will have to pay the price difference.
This section is not applicable for purchases where the Selling Entity is located in France: We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
Selected products are covered by the applicable IWC Guarantee. If you wish to repair a product covered by the applicable IWC Guarantee, please refer to the applicable IWC Guarantee, and call our IWC Boutique for more information.
In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable IWC Guarantee.
For purchase where the Selling Entity is located in France:
We are committed to ensuring that each product meets our strict quality standards and has passed all our checks, both technical and aesthetic.
The specified watches, clocks, writing instruments and pens are covered by the applicable IWC International Warranty, which is provided by our international network of IWC Boutiques, IWC Authorised Dealers and IWC Authorised Service Centres. If you wish to repair a product covered by the applicable IWC International Warranty, please refer to the relevant IWC International Warranty and call our Customer Relations Centre for further information.
IWC ensures that the legal guarantees of conformity as well as those relating to any defects of the item sold are respected, which you may benefit from under the French Consumer Code (articles L 217-4 to L217-16) and the French Civil Code (articles 1641 to 1648).
On the basis of the legal guarantee of conformity:
- You have a period of two years from the date of delivery of the goods to take action;
IWC ensures that the legal guarantees of conformity as well as those relating to any defects of the item sold are respected, which you may benefit from under the French Consumer Code (articles L 217-4 to L217-16) and the French Civil Code (articles 1641 to 1648).
On the basis of the legal guarantee of conformity:
- You have a period of two years from the date of delivery of the goods to take action;
- You can choose between having the goods repaired or replaced, subject to the cost conditions stipulated in Article L. 217-9 of the French Consumer Code;
- You are exempt from proving the existence of the goods' lack of conformity during this two-year period.
The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.
You may decide to implement the guarantee against any hidden defects of the item sold in accordance with Article 1641 of the French Civil Code and, in this case, you may choose either to cancel the sale or to reduce the sale price in compliance with Article 1648 of the French Civil Code. |
We would like to remind you of the following legal provisions:
Article L 217-4 of the French Consumer Code: “The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery. The seller shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this was made the seller's liability under the contract or was carried out under their responsibility”.
Article L 217-5 of the French Consumer Code: “The item complies with the contract:
1. If it is fit for the use normally expected of similar goods and, if so:
- if it corresponds to the description given by the seller and has the qualities presented to the buyer in the form of a sample or model;
- it has the qualities that a purchaser may legitimately expect, having regard to any public statements made by the seller, the producer or their representative, in particular in advertising or on labelling;
2. Or if it has the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L 217-12 of the French Consumer Code: “The action resulting from the lack of conformity is limited to two years as from the delivery of the goods”.
Article L 217-16 of the French Consumer Code: “Where the buyer asks the seller, during the course of the commercial guarantee granted to them at the time of the acquisition or repair of movable goods, for a repair covered by the guarantee, any period of immobilisation of at least seven days shall be added to the duration of the guarantee that remained to run. This period shall run from the time of the buyer's request for action or from the time the goods in question are made available for repair, if they are made available after the request for action”.
Article 1641 of the French Civil Code: “The seller is bound by the guarantee for hidden defects of the item sold which render it unfit for the purpose for which it was intended, or which so diminish this use in such a way that the buyer would not have purchased it, or would only have paid a lower price for it, if they had known about such defects”.
Article 1648 of the French Civil Code: “The action resulting from unacceptable defects must be brought by the purchaser within two years of the discovery of the defect”.
The following complimentary services will be proposed, free of charge, by the IWC Boutique:
(a) Gift Wrap and Packaging
All orders will be shipped with the IWC box gift wrapped in IWC special packaging, together with a IWC shopping bag (where applicable).
(b) Engravings / Embossing
Engraving and embossing may be available on specific products, and offered only through sales transactions completed through the IWC Boutique.
If you wish to have your IWC product engraved or embossed, please provide the details to the IWC Boutique.
Orders for personalized IWC products cannot be cancelled and personalized IWC products cannot be returned to IWC for exchange or refund.
(c) Strap Exchange / Adjustment
An IWC watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the IWC Boutique. IWC watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.
(d) Gift Note
You may personalize your order by adding a personalized note that will be printed by IWC on a gift card to be included in your order package. IWC reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on IWC-logo stationery.
For any repair inquiries relating to a product ordered through the IWC Boutique, please contact our IWC Boutique.
This section is not applicable for purchases where the Selling Entity is located in France: We try to ensure that the information, including product descriptions, dimensions, and colours, provided on our websites, in advertisements or catalogues or as provided by the IWC Boutique is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly. For jewellery, this information uses the metric size 52 for rings and the metric size 17 for bracelets.
To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and IWC Boutique whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.
Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.
Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.
If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.
These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.
The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.
This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable IWC Guarantee.
These Conditions of Sale shall be governed by and construed in accordance with the laws of the country in which the applicable Selling Entity has its registered office, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale. Where the applicable laws are different to the mandatory consumer laws in your own country, we will afford you with similar protection.
You may bring proceedings against either in the courts of the country in which the applicable Selling Entity has its registered office or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.
Without any restriction to bring proceedings before a court, you and IWC will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.
If you are a consumer resident in the European Union, you have the right to submit your complaint to an Alternative Dispute Resolution entity. To find a list of ADR entities in your country, you may refer to the European Commission Online Dispute Resolution platform at the following address: http://ec.europa.eu/consumers/odr/.
For purchases where the Selling Entity is located in Belgium: You can also use the dispute resolution service provided through the Consumer Ombudsman Service (North Gate II, Boulevard du Roi Albert II 8 Bus 1 1000 Brussels, tel : 02 702 52 00, contact@consumentenombudsdienst.be, www.consumentenombudsdienst.be/nl).
For purchases where the Selling Entity is located in France: In accordance with Article L. 612-1 of the French Consumer Code, you can use the service of the Association of European Mediators to which we report free of charge, either via the Internet: https://www.mediationconso-ame.com, by completing the form dedicated for this purpose accompanied by the documents supporting your request, either by post: AME Conso, 11 place Dauphine - 75001 PARIS.
- To IWC Schaffhausen, [boutique name & address]
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the addresses provided below.
Depending on your location, select one of the numbers below:
+41 52 235 73 63
+44 207 075 07 33
+31 207 110 868
+32 42 71 03 10
+33 1 58 18 14 98
+34 914191868
+3902 360 11868
+49 89 559 84 210
(AT) 0800 298 806
+46 85 06 92 140
Model Cancellation Form
(*) Delete as appropriate